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case: EeStairs: cloud innovation process
keywords: cloud computing, new business, strategic planning,
customer relation management, optimization, innovation, style, appearance and elegance Stairs manufacturer EeStairs wanted to have customer and project information available quicker. Employees should have insight into relevant data immediately at every contact moment, as well as understanding the link between customers and projects. 2G developed a powerful web based solution. In EeRM, as the solution is called, the user is the central focus. Customer and project information that is essential at a specific time of use, is shown automatically. Because of this the application is connected to the telephone exchange. This is how data and contact time merge seamlessly. EeRM is therefore the “right hand” of all sales and service employees of EeStairs.

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